FAQ

Donations

What items are you unable to accept?

(see list on Winnipeg SuperThrift Page https://teenchallenge.tc/locations/winnipeg-mb-super-thrift/)

can change?

Where can I drop off donations?

Check out your local store page for details. So communities have drop off bins, all SuperThrifts receive donations and you can find there specific drop off instructions on their page.

Do you offer donation pick-up?

All stores with the exception of Steinbach(but that could change) Pick Ups but it must include furniture

When are donation hours?

See your local store page for details.

Shopping

What are your store hours?

See your location store page for specific details.

Do you restock items daily?

Absolutely

Can I return or exchange items?

Clothing and Linen have a 7 day Exchange Only Policy.

Electronics that aren’t working have a 3 day exchange Policy.

Do you sell gift cards?

Yes, We have Gift Certificates available in-store.

Do you offer furniture delivery?

Yes.

Do you partner with local organizations for donations?

No.

Mission and Impact

How does SuperThrift support Adult & Teen Challenge?

100% of proceeds go to fund Adult & Teen Challenge Programs. In-Resident students have the opportunity to work, develop life disciplines, learn teamwork, gain confidence and workplace certifications that would help them in the future.

How do my donations or purchases help the community?

Supporting Our Communities

We believe in giving back, locally and beyond.

Lighthouse Mission (lighthousemission.ca): We donate basic clothing, shoes, and outerwear to support people experiencing homelessness and hardship in our community.

Immigrant Support: We provide newcomers with essential items, including clothing and furniture, to help them settle with dignity.

Animal Shelters: Gently used blankets and stuffed animals are donated to animal shelters for comfort and enrichment.

Trauma Support for Children: In Winkler, we partner with a local volunteer who collaborates with police and rescue teams to distribute clean, comforting stuffed animals to children affected by trauma or home loss.

Book & Prison Outreach (in development): We are exploring a potential partnership to support reading programs in correctional facilities by donating gently used books.

Where do the proceeds go?

100% of proceeds go towards helping fund Adult & Teen Challenge programs.

Sustainability

How does SuperThrift support environmental sustainability?

Our commitment to sustainability and social responsibility is woven into every part of our work. We are proud to support both global and local initiatives that reduce waste, recycle resources, and uplift those in need.

Textile Recycling

We recycle all clothing and textiles through trusted textile recycling partners, ensuring that nothing goes to waste. Rag Out: Any unsellable or excess product is responsibly recycled through textile companies.

Metal Recycling

All metal items are sent to our vocational shop, where they are processed and then recycled through certified metal recyclers.

What happens to items that do not sell?

Unsold items are responsibly recycled whenever possible through our textile and metal recycling partners to keep waste out of landfills.